Wegmans differentiates itself in the highly competitive supermarket business through customer experience. One of the reasons they deliver an excellent customer experience is that they put great faith in their employees to do the right thing for customers. Wegmans believes if they take care of their employees, they will take care of their customers. Wegmans’s philosophy is that good people working toward a common goal, can accomplish anything that they set out to do.
Wegmans pays well above the average wages paid in the supermarket industry. It offers affordable health insurance to employees along with a 401(K) plan. Part time workers also do well at Wegmans. Over the past 20 years, Wegmans has paid out 54 million in college scholarships for more than 17,500 full and part-time employees. Wegmans provides extensive training for all employees. Their advantage is knowledgeable employees. That is something that most of their competitors do not have. Wegmans’s experience shows the direct connection between trust placed in employees and employee loyalty. It has one of the lowest turnover rates in the country In 2013, Wegmans was ranked 5th on the Fortune list of best companies to work for. In 2004, they were ranked number one on the list. They have made the list every year.
I traveled to Western New York earlier this week and one of the first things that I did was visit the Market Cafe at Wegmans. As usual it was a very enjoyable experience and I received excellent service. Wegmans has high standards but their employees deliver on them everyday. Good employees ensure a great customer experience. It’s not surprising that Wegmans receives thousand of letters every year from consumers asking them to open a store in their market.
Have you shopped at Wegmans?